Continuous improvement is integral to our way of doing business.
As part of our program we monitor our performance, both as individuals and as a team, just to see how we are going. The judges we use who are in the best position to evaluate us are our customers. We survey our clients to canvass their perception of our performance in meeting and exceeding their needs.
Any complaint raised is immediately taken on board, investigated, discussed, and where appropriate, action is taken to implement a resolution. The customer who raised the complaint is always informed of the outcome. Any learnings that come out of the process are incorporated into our way of doing business.
Fortunately, we have thousands of happy customers – our quick response, our focus on what is important to you, and our respect for your choices.
Here is what our customers are saying about us ……..
Thank you very much
“I would like to thank all of my carers who came to bath me and attend my needs. I must state that you were lovely to me and I wish to thank you very much, I hope to see you again soon.” Val
“Thank you for your support for my mum throughout the past few years and the wonderful job carried out by the carers who brought a different perspective into my mum’s life and supported her through her illness.” Robert Klein, Doncaster
Professional care and attention
“Thank you for the professional care and attention you provided for my aunt. It enabled her to spend the remainder of her time in her home as she wished. We would like to thank your staff for their genuine care and kindness.” Rose Wharton, Ivanhoe
A professional and committed agency
“A very special thank you for all of your help during this time. It was such a relief once I found Sequel! It was fantastic to work with such a professional and committed agency; I have passed onto others just how happy I am with Sequel!” Pam Maguire, Hawthorn