How much care do I need?

At an initial assessment a SEQUEL Care Manager will sit with you and your loved one to listen to your needs and what level of support you think would best support you to remain living independently at home.

Together we will outline a plan of how the support services can be scheduled to maintain your optimum level of functioning and well-being.

During the course of services being provided, the level and type of service is not locked in. Through our monitoring and your feedback, the services can be varied (increased or decreased) to ensure the best outcomes for you and your family.

Payment options?

SEQUEL provides services on a private fee for service basis, through Government funded Home Care Packages and brokerage services.

Home Care Packages

To determine the level of care you or your loved one needs to remain at home you will need to be assessed by Aged Care Assessment Services (ACAS). This assessment is free and a referral can be arranged by yourself, your family or your doctor.

My Aged Care is your first step in the process to accessing support for aged care services. You can call the My Aged Care contact centre between:

8am and 8pm on weekdays    or     10am and 2pm on Saturday

on telephone 1800 508 008.

For more information please visit the My Aged Care website

The amount that you are required to contribute towards your care is dependent on your financial position as assessed by the Department of Human Services. Assistance exits for consumers facing financial hardship.

Details of fee calculations and eligibility for financial hardship are available on the My Aged Care website.

Paying Privately

SEQUEL gives you the option of paying privately for services.

You can pay for all services, you may even pay for additional services to that are not able to be covered by the Home Care Package subsidy. To initiate a discussion and get these services started, simply call SEQUEL on our telephone number 03 9499 1200


Can Sequel help if I move between family homes?

Yes. Often mum takes a break to spend some time with friends and family. The services can be transferred to keep your loved one focused on spending time with family and good spirits,

How soon can home care services begin?

Support, whether for you or a loved one, can be required suddenly.

At SEQUEL we can have the right support in place within 24 hours of contacting us.

As soon as you need assistance a Care Manager will meet with you and your loved one to discuss the level of care you require and a range of care options best suited to your needs.


How do I know mum will like the worker?

We make sure your loved one is matched with a compatible support worker.

To ensure compatibility, we implement a matching process based on assessing the required skill set of our worker, to provide the right care to your loved one, plus any requisite qualifications they need to perform required tasks.

For example, if your loved one is more comfortable with a mature, female who speaks their native language, you can be assured we will provide the right kind of support worker to suit their needs.
By matching your loved one with a compatible worker, they can continue to feel comfortable in their own home whilst receiving professionally delivered care.

How do I know when it is time for home care for mum?

As your loved one ages, their determination to continue living independently in their own home will grow, as will your concern for their safety and well being.

The last thing they will want is to be a burden on you, so if you notice they are having difficulty walking, have bruises from frequent falls or adequate treatment for chronic illness is lacking, then home care may be worth considering.

Home care will not only make your loved one feel more supported, but will lessen your own worry, knowing professionals are looking out for your loved one on your behalf.